Refund policy

Returns & Refunds
All sales are final. Divination Glass does not accept returns, exchanges, or cancellations for change of mind, incorrect item selection, or other buyer-related reasons.

Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us promptly so we can make it right.

For items damaged in transit, please keep the item and all original packaging. We may ask you to provide photographs of the item, shipping box, and packaging materials so we can evaluate the damage and, when applicable, file a claim with the shipping carrier.

Depending on the circumstances and availability, we will offer an appropriate resolution, which may include a replacement, repair, or refund.

Handmade Stained Glass
Each stained glass piece is handmade. Natural variations in glass color, texture, opacity, solder lines, patina, and other details are inherent to handmade stained glass and are not considered defects.

Pre-Orders
Pre-order items are reserved or produced for an upcoming release and may have an extended fulfillment period. Estimated shipping dates shown in product listings are estimates and are not guaranteed delivery dates. Pre-orders are also final sale.

If you have a problem with your order, please contact us and we’ll be happy to help.